HOW CAN I CHANGE MY SHIPPING ADDRESS?

By default, the last used shipping address will be saved into your PatrickStore account. When you are checking out

your order, the default shipping address will be displayed and you have the option to amend it if you need to.


HOW DO I ACTIVATE MY ACCOUNT?

The instructions to activate your account will be sent to your email once you have submitted the registration form. If

you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking

your junk/spam folder or contact us at support@patrickstore.com


WHAT DO YOU MEAN BY POINTS? HOW DO I EARN IT?

Because you are important to us, we want to know what you think about the products. As an added value, every time

you rate the products you earn points which go straight to your account. 1 point is added to your account for every

review that you give. You will need those points in order to redeem the product products. So keep rating the products

to keep earning points!


WHY IS THERE A CHECKOUT LIMIT? / WHAT ARE ALL THE CHECKOUT LIMITS?

PatrickStore is a popular spot and gets lots of shoppers at a time. These limits are in place to make sure everyone has a

good time trying and purchasing their products. So...

  • - Each member is entitled to only one (1) product order every day.
  • - Each member is entitled to one (1) bundle of product for each product.
  • - Your account must have sufficient points before you can check out the product products.


HOW CAN I TRACK MY ORDERS & PAYMENT?

After logging into your account, the status of your checkout history can be found under Order History. For orders via

registered postage, a tracking number (article tracking number) will be given to you after the receipt given from

delhivery delivery support.


HOW DO I CANCEL MY ORDERS BEFORE I MAKE A PAYMENT?

After logging into your account, go to your Shopping Cart. Here, you will be able to make the payment or cancel your

order.


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE AFTER I MAKE PAYMENT?

Members who ship their orders within India should expect to receive their orders within five (5) to ten (10) working

days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your

order.


WHAT IS THE ACCUMULATED DELIVERY FEE FOR? HOW MUCH IS THE HANDLING FEE?

The flat-rate handling fee is INR 50  and it is only applicable to normal products. For free products, they are fully paid

for and there are no additional charges to deliver the free products.

The handling fee covers the delivery, material, labor and logistics cost to support the sampling service. You can redeem

up to 4 different products in each checkout and it is likely that you will find products bundled with larger supply (up to

1-week supply) on Patrickstore.com.


HOW DO YOU SHIP MY ORDERS?

All your orders are sent via delhivery logistics


WHAT ARE THE PAYMENT METHODS AVAILABLE?

At the moment, we have cod accept Credit/Debit cards and instamojo payments.


HOW CAN I USE MY REMAINING ACCOUNT CREDITS?

We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining

credits in your account, it will be used to pay for your next checkout. If there are insufficient credits, the system will

direct you automatically to pay the balance via Instamojo.


WHY MUST I MAKE PAYMENT IMMEDIATELY AT CHECKOUT?

Product ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired products, it is recommended

that you make your payment within 60 minutes of checking out.


HOW MANY FREE PRODUCTS CAN I REDEEM?

Due to the limited quantity, each member's account is only entitled to 1 unique free product. You can check out up to

4 free products in each checkout.


WHAT HAPPENS IF THERE'S BEEN A DELIVERY MISHAP TO MY ORDER? (DAMAGED OR LOST

DELIVERY)

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the

below categories should not be thrown away before taking photo proof and emailing the photo of the affected

product and your D.O (Delivery Order) to us at support@patrickstore.com (if applicable).you need to take video while

opening the parcel to get refund process more easy

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  • In the event of damaged products received, we will require photo proof of the affected products and your D.O

(Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at

no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away

before taking photo proof and emailing the photo to us at support@patrickstore.com

  • In the event of lost mail, we will try to locate the delivery team in delhivery and if there's a clear indication that your

order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

WHAT HAPPENS IN THE EVENT OF UNSATISFACTORY/EXPIRED/WRONG PRODUCT/MISSING

PRODUCTS?

We take such matters very seriously and will look into individual cases thoroughly. Any product that falls under the

below categories should not be thrown away before taking photo proof and emailing the photo of the affected

product and your D.O (Delivery Order) to us at help@patrickstore.com (if applicable). We recommend to take videos

while opening the parcel

We regret to inform you that no refunds will be given for orders that fall under the below categories.

  • In the event that the product you've received is unsatisfactory in any way you perceive, we will require photo proof

of the product and your D.O (Delivery Order) as well and you may be required to send us back the product for close inspection and review before a decision are made to re-send a product to you at no cost, subject to availability. The

postage cost will be credited back to your account after we receive the returned item.

  • In the event that you receive an expired product, we will require clear photo proof of the product and its expiry date

for close inspection and review before a decision is made to re-send a product to you at no cost, subject to availability.

  • In the event that you've received the wrong product, we will require photo proof of the wrongly sent product and

D.O (Delivery Order) and after reviewing, we'll re-send the correct product to you at no cost, subject to availability.

  • In the event you've received your order with a missing product, we will require you to email us a clear photo proof

of your D.O (Delivery Order) to help@patrickstore.com and after which, kindly give us a call at (+65) 68440092 and

our customer service officer will attend to you to find out more before a decision is made to re-send the missing

product to you at no cost, subject to availability.

I AM HAVING PROBLEMS ACCESSING PRODUCT STORE. SOME OF THE PAGES LOOK WEIRD. AM I

USING THE RIGHT BROWSER?

As Product Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it

is recommended that you use the following browsers to access Product Store:

  • Microsoft Internet Explorer Version 10 onwards. : Download the latest Microsoft Internet Explorer at http://windows.microsoft.com/en-us/internet-explorer/download-ie
  • Mozilla Firefox Version 10 onwards. : Download the latest Mozilla Firefox at https://www.mozilla.org/en-US/firefox/new/
  •  Google Chrome Version 12 onwards. : Download the latest Google Chrome at https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your Javascript and Cookie is enabled on your browser

Any queries please feel free to contact us: 9207189011,9207289011,9207149011

patrickstore.app@gmail.com

support@patrickstore.app

WhatsApp:9207249011