About Returns, Refunds and Replacements

What can I return?

You may request returns for most items you buy from sellers listed on Patrickstore.app that are within the return window, except those that

are explicitly identified as not returnable on the product detail page and/or

Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or

different from its description on the product detail page on Patrickstore.app.

How do I return an item?

To return an item:

1. Go to Your Orders and locate the item.

2. Click on Return or Replace Items / Contact Seller.

Note: For Seller Fulfilled items, in cases where you contact the seller for a return and the seller fails to address your query in two business

days, the Patrickstore Guarantee is available to you.

3. Select a reason for return and enter comments.

4. Click Submit.

What are the return guidelines?

1. Your address and the item that you wish to return must be eligible for return.

2. If the return is not eligible for Pickup, a Self-Return option will be given.

3. Once the return is received, you will, in accordance with Patrickstore.app refund policy, be issued a refund to your original payment

method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer(NEFT))

How can I track my return?

To view the return status, go to the Your Orders and select the item. The return status will be displayed on the next screen.

You can also track your package on courier's website with the help of the tracking ID. To get the tracking ID go to Your Orders , select the

return package that you wish to track, click on View Return / Refund Status and get the tracking ID.

When will I get my refund?

Available refund method

Refund Time-frame

FBA orders (After the return is received by Patrickstore)

Seller-Fulfilled orders (After seller notifies Patrickstore of receipt of return)

Prepaid Orders

Credit Card/ Debit Card

2-4 Business Days 3-5 Business Days

Net Banking Account (Credited to Bank Account)

UPI Linked Bank Account

2-4 business days

Cash on Delivery Orders

NEFT to Bank Account

2-4 Business Days 3-5 Business Days

Paper Cheque 8-10 business days

*Patrickstore Pay balance is a sum of all balances associated with Patrickstore Gift Cards in your Patrickstore.app account. Patrickstore

Gift Cards are issued Patrix Online Solutions Private Limited and are subject to the Patrickstore Gift Card Terms and Conditions.

Can my order be replaced?

Only Fulfilled by Patrickstore items, Few Seller Fulfilled items can be replaced. If the item you ordered arrived in a physically damaged or

defective condition or is different from their description on the product detail page or has missing parts or accessories, it will be eligible for

a free replacement, provided the exact item is available with the same seller.

Cancellation Policy.

If the order is not available with Patrickstore, we have rights to cancel the order.

If anyone need to cancel the order that they placed, they have to contact our customer care.(+919207189011 or support@patrickstore.app.)